Fix payment issues, such as declined or incomplete transactions

If you lot have problems paying for Google products, y'all might need to fix a problem with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this message. Endeavour these suggestions to resolve the upshot:

  • If this message is followed by instructions for submitting additional information to us, please practise so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments middle settings. If they don't lucifer, update your address in your Google payments center, and endeavor the transaction again.
  • Try using a Google Play gift bill of fare to complete the transaction.
  • Effort using the best interface for your computing device:
    • If you're using a desktop figurer, endeavour the transaction using the Google product's website.
    • If you're using a mobile device, effort using the product's mobile app (if an app is available).
  • If you're using invitee checkout when the mistake occurred:
    • Try signing in to an existing Google account and placing the guild again.
    • Effort creating a new Google account if you don't already have 1 and visiting the Google Store to try the transaction over again.

"Unable to complete transaction: Expired card"

Check to meet if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Delight use another form of payment."

Note: These steps also utilise if you see the error message "Your payment didn't go through. Delight try a different payment method or try again subsequently."

Try the following:

  1. Check to encounter if your payment method is up to appointment. If it isn't, update information technology in the Payments centre, and then endeavour your purchase over again.
  2. Make sure you have plenty money in your business relationship for the purchase.
  3. If you're still having issues, contact your depository financial institution to see if in that location's a problem with your account.
  4. Effort making the purchase once more with a different payment method.

"Your payment was declined due to an upshot with your account"

If you see this bulletin, information technology might exist because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account confronting fraud.
  • Nosotros need a trivial more information to comply with European union law (European customers only).

To ready the issue, try the following:

  1. Get to the Payments center.
  2. Take action on any errors or requests in the payments middle.
    1. You lot might need to verify your identity before yous can buy annihilation through your Google Account.
  3. Make sure your name, address, and payment information are upwards to date.

"Unable to process payment: Low menu balance"

You might not take enough funds in your account to make the payment. Cheque your business relationship residuum or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. You lot must verify the card before you can use information technology once more:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out carte.
  2. Click Payment methods.
  3. Adjacent to the carte that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, y'all'll find a temporary accuse on your card argument along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method once again:

  1. Confirm which card you want to verify.
  2. Bank check how long ago yous tried to verify your bill of fare.
    • If less than 2 days: Wait upward to two days.
    • If more than 2 days: Cheque your bill of fare statement. You should find a temporary accuse from Google called "GOOGLE Exam," with an 8-digit lawmaking.

Card is grayed out & says "card is ineligible"

Y'all can't use this card for this purchase. Try to brand the buy once again with a different card.

If the card y'all want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Larn more than nearly what to practice if you lot temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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